Delivery & Return
Delivery Policy
Lovely Bee delivers islandwide across Sri Lanka through trusted courier partners.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Items
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Delivery Time |
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Colombo & Suburbs: 2–4 working days |
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Other Districts: 3–7 working days |
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Delivery Charges |
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Delivery fees will be displayed at checkout based on your location and order weight. |
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Free delivery may apply for promotional offers or order minimums. |
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Order Processing |
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Orders are processed within 24–48 hours after payment confirmation. |
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Customers will receive a confirmation message once the order is shipped. |
Delivery time may vary depending on product availability, courier delays, weather conditions, or public holidays.
Failed Delivery Attempts
If the courier is unable to reach you after multiple attempts, the package may be returned. Re-delivery charges may apply.
Exchange or Return of Goods
- Eligibility for Returns/Exchanges
We accept returns or exchanges only if:
- You received a damaged, defective, or wrong product.
- You notify us within 48 hours of receiving the item.
- The product is unused, unopened, and in its original packaging.
- Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care products (e.g., cosmetics, health supplements, electric massagers, hair tools)
- Beauty items once opened or used
- Underwear, shapewear, and intimate products
- Clearance or discounted items
- Food, healthcare supplements, or consumables once opened
- Return Process
- Contact us within 48 hours via email/WhatsApp with:
- Order number
- Clear photos/video of the issue
- Our team will review the request.
- If approved, you must return the product to our address.
- After inspection, we will send a replacement or issue store credit.
- Return Shipping Cost
- If the item is damaged/wrong due to our error, Lovely Bee will cover the return shipping cost.
- If the issue is due to customer error (wrong item ordered, change of mind), the customer must bear shipping costs.
- Refunds
- Refunds are issued only if replacement is not available.
- Refunds are processed within 5–10 working days after product inspection.
- Delivery charges are non-refundable.
Privacy Policy
Effective Date: 15.01.2023
Lovely Bee (“we,” “our,” “us”) operates the website https://lovelybee.lk and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
- Information We Collect
We collect information from you in the following ways:
- Information You Provide Directly
When you:
- Create an account on our website
- Place an order or make a payment
- Subscribe to our newsletter
- Contact us via email or chat
You may provide us with:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (handled securely via KOKO )
- Information Collected Automatically
When you browse our website, we automatically collect certain information such as:
- IP address
- Browser type and version
- Device type
- Pages you visit and time spent on them
- Cookies and similar tracking technologies
- How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and updates
- Respond to your inquiries or support requests
- Improve our website, products, and services
- Send promotional emails or offers (only if you’ve opted in)
- Prevent fraud and ensure website security
- Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share your data with:- Courier and logistics partners – to deliver your orders
- Payment processors – to securely handle transactions
- IT and website service providers – for hosting and maintenance
- Legal authorities – only if required by law
All third-party partners are required to handle your data securely and in compliance with privacy regulations.
- Cookies
Our website uses cookies to improve user experience and track site performance.
You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.- Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
All payment transactions are processed through secure and encrypted gateways.- Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer needed, your data will be securely deleted.
- Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.
FAQs
You can easily place an order by adding your desired products to the cart and proceeding to checkout. Enter your shipping details, choose a payment method, and confirm your order. Once your order is placed, you’ll receive a confirmation message via email or SMS.
We currently accept:
- Cash on Delivery (COD)
- Bank Transfers
- Online Payments (via card or KOKO)
Full payment details will be displayed during checkout.
Delivery times vary depending on your location:
- Colombo & Suburbs: 2–4 working days
Other Areas: 3–7 working days
Delivery may take longer during holidays or special promotions.
Yes! Lovely Bee delivers all over Sri Lanka through trusted courier partners.
Delivery fees are calculated based on your location and will be shown at checkout. We occasionally offer free delivery promotions — keep an eye on our homepage or social media for updates!
Delivery fees are calculated based on your location and will be shown at checkout. We occasionally offer free delivery promotions — keep an eye on our homepage or social media for updates!
For hygiene and safety reasons, certain products cannot be returned:
- Beauty and personal care items
- Health supplements or consumables once opened
- Underwear, shapewear, and intimate wear
Clearance or discounted items
Please contact our support team within 48 hours of delivery with your order number and clear photos or videos of the item. We’ll arrange a replacement or refund based on availability.
Orders can only be canceled before shipping. Once the item has been dispatched, cancellations are not possible. Please contact us quickly if you need to cancel or update your order.
